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FAQs

FAQs

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What is the average lead time?

For sample(without frame),the lead time is about 10 days.For mass production,the lead time is about 35 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs.

What is the product warranty?

Normally the warranty period is two years.

What kinds of payment methods do you accept?

You can make the payment to our bank account, or PayPal:

30% deposit in advance, 70% balance pay before shipment.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods.We pack in carton,styrofoam and wooden crate to guarantee safe delivery.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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